Refund policy

30-Day Money Back Guarantee

We stand behind the quality of our products. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund.

Return Requirements

To be eligible for a return, items must:

  • Be in the same condition as when shipped
  • Include all original accessories, cables, manuals, and packaging materials
  • Show no signs of use, wear, or damage beyond what was described in the original listing
  • Not have been altered, modified, or used for non-intended purposes

Important: Any unauthorized alteration and/or non-intended use of any item shall void eligibility for returns and refunds.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or we made an error with your order. We recommend using a trackable shipping method, as we are not responsible for items lost or damaged during return transit.

Items Not Eligible for Return

  • Digital download codes that have been redeemed or activated
  • Items listed as "As-Is," "For Parts," or "Not Working" (unless significantly different from description)
  • Items that have been altered, modified, or show signs of misuse
  • Items returned without prior authorization (RMA number)

How to Initiate a Return

  1. Contact Us: Email returns@gamerghosts.com with:
    • Your order number
    • Description of the issue or reason for return
    • Photos (if applicable for defective items)
  2. Receive Authorization: We will reply with a Return Merchandise Authorization (RMA) number and return shipping address within 1-2 business days
  3. Pack Securely: Package the item in its original packaging with all included accessories. Clearly write the RMA number on the outside of the package
  4. Ship It Back: Send the item to the address provided in your RMA confirmation email
  5. Receive Your Refund: Once we receive and inspect your return, we'll process your refund within 5-7 business days

Return Inspection

All returned items are inspected upon receipt. If an item is returned in unacceptable condition (damaged, altered, missing components, or showing excessive wear), we reserve the right to:

  • Issue a partial refund reflecting the item's diminished value
  • Deny the return and ship the item back to you at your expense
  • Deduct the cost of missing accessories or packaging from your refund

Refund Method and Timing

Refunds will be issued to the original payment method. Please allow 5-10 business days after we process your return for the refund to appear in your account, depending on your financial institution.

Note: Original shipping costs are non-refundable unless the return is due to our error or a defective product.